CIDRZ recently hosted four graduate business/consultant students from the US-based MIT Sloan School of Management Groundwork Initiative for Global Health. http://groundwork.mit.edu
Their project was to explore management innovations and practices to improve healthcare delivery and specifically to identify ways to decrease patient wait times in the ART Pharmacy Department at the extremely busy Kanyama Health Centre, in the capital Lusaka. This clinic has over 10,000 registered patients on anti-retroviral therapy and sees from 200-300 ART patients per day.
The goal was to look at problems from the patient’s perspective, and to build solutions that could also be used in other clinics in Zambia. The main targets of the project were to find ways to shorten the length of time that patients have to wait at the clinic – currently averaging 4.5 hours, streamline logistic processes and improve staff morale.
The students collaborated with the CIDRZ and Lusaka District Pharmacy Department staff and by all accounts the project was a great success with a detailed report of easy to implement recommendations presented. All of the students have had prior experience consulting for large businesses and international organisations.
While in-country they were supervised by Helen B. Mulenga Head of the CIDRZ Pharmacy Dept., Nick Sze, Global Health Lab Teaching Assistant, Dr Anjali Sastry, senior lecturer in Management Science at MIT Sloan School of Management and Lecturer at Harvard Medical School’s Department of Global Health and Social Medicine; Kate Long, MScPH, Research and Projects Lead at MIT Sloan’s Global Health Lab; and Dr Lindi van Niekerk, Health Innovation Lead for the Bertha Centre for Social Innovation at the University of Cape Town.
From L to R: Paul Meggs, Shriya Palekar, Sylvia Benavides, and Saurabh Sanghvi.