The Centre for Infectious Disease Research in Zambia (CIDRZ) with support from Bill & Melinda Gates Foundation (BMGF) has between August and December 2019 provided training to 673 health care workers in eight Ministry of Health (MOH) Lusaka Province CIDRZ supported facilities. The healthcare workers have been trained in Patient Centred Care, a four-module curriculum, that covers Stress Management, Introduction to Patient Centred Care (PCC), Communication Skills and CIDRZ’s commitment to the implementing Person-Centred Public Health.
A follow up to the trainings include mentorship on incorporating PCC principles into routine
care, data sharing meetings on patient experiences and synthesis workshops. These present opportunities to enhance healthcare workers’ understanding of PCC principles, mentors to gather data on how mentorship could be targeted, understand how to connect PCC principles to practice and identify gaps for future mentoring.
The trainings are part of the “Leveraging person-centred care to improve HIV outcomes
in Zambia” shorted to “Patient Centred Care (PCC) study being implemented by CIDRZ. The Study seeks to improve patient experience thereby improving retention in care and, ultimately, clinical and care outcomes.
CIDRZ Study Coordinator, Sandra Simbeza, said during a PCC Principal Investigator In-country progress to date meeting that “the trained healthcare workers have also been supported to incorporate patient-centred practices, welcome patients who have disengaged from care, provide care that suits the patient i.e. shared decision making in scheduling appointments and facilitate change in laboratory practices for viral load monitoring to ensure reduction in rejected samples.
“Mentors from CIDRZ visit facilities at least once per week to interact with healthcare workers in groups and as individuals. They work with them to plan and implement care coordination and improvement efforts to support patient-centred care as well as listen and support the healthcare workers to make connections across the facility”, she added.