Lead Clinic Mentor – Ref LM/PC/06/12/17 – Lusaka


Application Deadline: December 15, 2017

Reporting to the PCC Study Coordinator / ART In-Charge. The incumbent will work in collaboration with the district medical staff in designated clinics to mentor facility staff to provide quality patient centred care and support the clinical management of HIV infected individuals. The Lead Clinical Mentor will also work with all CIDRZ technical staff to address and improve all issues affecting the quality of care and meeting the facility targets as required by CIDRZ.

Main duties

Provide appropriate health care worker mentorship, interpret facility test results and provide appropriate feedback to the facility in charge. Provide training in patient-centred care (e.g., concepts of empathy, respect, autonomy and related skills of communication, and shared decision making) into existing quality improvement approaches. Assist in developing Standard Operating Procedures (SOPs) and other study tools. Facilitate training to other clinic mentors and provide oversight of day to day activities. Assist study staff in the completion of in-depth interviews, focus group discussions, patient identification, and defaulter tracing and data collection. Maintain patient privacy and confidentiality of participant records at all times, following Good Clinical Practice and Human Subjects Protection Standards. Ensure that all study memos and other documents are filed appropriately at the study clinic and administration office. Assist in identifying training/mentoring/coaching needs and developing and providing training programmes as necessary to update/maintain competence of study staff. Liaise with the facility In-charge and Study Coordinator to support the delivery of HIV-related clinical care services in all areas of support within designated clinics. Responsible for performance evaluation of study personnel when designated (i.e. during a supervisor’s leave). Work closely with health facility staff and other stakeholders to sensitise target communities. Work in collaboration with the facility In-charge and CIDRZ technical staff to provide mentorship and capacity building for smooth implementation of quality care services. Provide guidance on high quality of care according to national guidelines. Conduct QA/QC activities to address all issues related to service provision by involving facility staff for sustainable study implementation. Facilitate interpretation and data use in facilities on their performance. Understanding of facility factors related to performance as well as provider experience. S/he will work with Data Associates and Community Liaison Officers to maintain patients tracking and appointment system. Responsible for coordinating with laboratory point person to ensure rapid turn round of lab results or missing samples. Attend to any other duties as assigned to ensure the optimal implementation of the PCC study.

 Qualifications and experience

Degree in Nursing. Experience as a coach/ mentor. Be registered with the Health Practitioners Council of Zambia. Minimum 5 years’ experience in clinic environment. Be trained in Adult ART management with clinical experience in ART. Good understanding of the HIV/AIDS technical areas. Must be computer literate.

Suitably qualified candidates are invited to apply; however only shortlisted candidates will be contacted. Please send application letter quoting the reference number above, relevant academic and professional certificates, and detailed CV with day-time telephone number(s) to: CIDRZ Human Resources Director, PO Box 34681, LUSAKA or email: jobs@cidrz.org

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