Conclusion

The measurement strategy employed by the BetterInfo study has the potential to improve evidence-based global delivery of care and treatment for patients with HIV infection. With the more accurate revised information obtained by tracking patients considered lost from the HIV care program, a better estimation of the true mortality and retention rates in this population was obtained. This knowledge can help to guide in-depth assessment to understand care delivery in and across facilities and to identify best practices to improve patient care. Therefore, understanding levels of true disengagement and addressing the facilitators and barriers to HIV care which are unique to clinics is needed to improve ART patient retention.